First, check this FAQ to see if your question has already been answered. If not, please submit a request through our Service Request Form. You may also contact the help desk by sending an email to [email protected]. Please do not contact a helpdesk staff member directly; when you sending your issue to the help desk address, we would route your issue to the proper person.

If you are unable to browse the Web or to send an email, you can call the help desk at 7011 or 7012. A detailed description of your problem is required

For Windows 7/10: Press "Ctrl+Alt+Del" while logged onto your system, and then click "Change Password."

Requirements for passwords:

 Minimum eight characters in length.

 Maximum 14 characters in length.

 Must contain English uppercase and lowercase letters.

 Can not contain all or part of the user’s user name.

 Can not contain any part of the user’s full name.

 Can not reuse the previous three passwords.

 Your password expires every 3 months

Users wanting to strengthen their passwords further can follow these suggestions:

 Do not use words found in the dictionary.

 Do not use proper names.

 Use one or more numbers in the password.

 Use one or more nonalphanumeric characters in their password.

 It is strongly recommended that users with access to confidential and/or sensitive data utilize one or more of the suggestions to harden their passwords beyond the minimum requirements.

 Confirm you are in the group team you require access to

 To access that folder, go to the channel and select the Files tab above the conversation window. Note: Make sure to use the Files tab at the top of the channel conversation window instead of the Files button on the left side of the app

Can you help me with my laptop?

 If the laptop was purchased by the company and you are staff, we can assist you at the help desk. However, if the laptop was bought with personal funds, then we will only assist by providing technical advice. 

What should I do if I think my computer has a virus?

 Once you suspect a virus attack on your system, immediately disconnect your system from the network and run a scan of the computer with the organization-approved anti-virus – ESET. Do ensure this is reported to IT helpdesk immediately.

Connecting to the VPN

 Visit your user portal: https://192.168.20.1:8443/userportal/webpages/myaccount/index.jsp

 Login with your:

a. Username: firstname.lastname

b. Password: Domain password

 Download the Client and configuration for Windows

 Install and connect using the same credentials

Note: You need IT personnel to help install

I no longer receive E-mail on my outlook

 Confirm your outlook your device is connected to the internet

 Confirm your password has not expired

 Close the outlook and reopen it, if not resolved proceed to the weblink

 Visit https://outlook.office.com/mail and log in with your email address and device /Domain password

If you can't log in, then contact the help desk so that we may assist you further.

How to setup my Email on my Mobile Phone

Set up a Microsoft 365 email in the iOS Mail app:

• Go to your iPhone or iPad's Settings > scroll down and tap Accounts & Passwords > Add Account.

• Note: If you're on iOS 10, go to Mail > Accounts >Add Account.

• Select Exchange.

• Enter your Microsoft 365 email address and a description of your account. 

• Tap Next.

• Tap Sign In.

• Enter the password associated with your email account. Tap Sign in or Next.

• Two-step authentication may also be required, input the code sent to the registered number (MFA)

• The Mail app may request certain permissions. Tap Accept.

• Choose the services you want to sync with your iOS device and tap Save. You're done!

For Android:

The Microsoft Outlook app is the recommended way to access your Office 365 email and calendar on an Android device. 

Note: Two-step authentication may also be required.

 On your mobile device, go to the Google Play Store and install the Microsoft Outlook app.

 Open the app after it is installed.

 Tap Get Started

 Enter your [email protected] email address and then tap Continue. NO PASSWORD IS REQUIRED AT THIS POINT

 When prompted to choose an account type, tap Office 365.

 Enter your @egbin-power.com email address and tap Sign In

 If the WebLogin screen displays, enter your Egbin ID and password and tap Login. Two-step authentication may also be required.

 You have the option to add another account.   Tap Skip to proceed to your Office 365 email in Outlook.

 A few screens of help text are presented, which you can read or skip. Your Office 365 Inbox then displays.

How do I access the O365 suite of applications?

Visit www.office.com

1. Login with your:

a. Username: [email protected] 

b. Password: Device/Domain Password

c. A prompt appears which asks for your authentication code, this code is usually sent as a text to your mobile number which is registered on the domain

 Teams

 Onedrive 

 Sharepoint

 Online Office Suite 

 Yammer

How do I set up a Teams Meeting:

Meetings can either be set up through the Microsoft Teams App or Outlook; the meeting will be seen the same way within the system, so you can start the process in whichever application makes the most sense to you.

How to access One Drive on my system

To access files in OneDrive, open File Explorer. Click on a OneDrive folder (it will have a cloud icon) and you'll see the files in that folder. If you want to view a OneDrive folder or file online, right-click it and select View online.

To save a document you're working on to OneDrive, select a OneDrive folder from the list of save locations. To move files to OneDrive, open File Explorer and then drag the files into a OneDrive folder.

Schedule a meeting

There are several ways to schedule a meeting in Teams:

 Select Schedule a meeting   in a chat (below the box where you type a new message) to book a meeting with the people in the chat.

 Go to Calendar on the left side of the app and select New meeting in the top right corner.

 Select a range of time in the calendar. A scheduling form will pop open.

The scheduling form is where you'll give your meeting a title, invite people, and add meeting details. Use the Scheduling Assistant to find a time that works for everyone.

To schedule a Microsoft Teams meeting from Outlook:

• Go to the "Meeting" tab of Microsoft Outlook and select "Teams Meeting."

• Follow the directions above for scheduling a Teams meeting in the Teams app.

Invite people outside your organization 

 Go to where it says Add required attendees. If anyone is an optional attendee, select Optional instead.

 Type the person's full email address (ex: [email protected]).

 Select Invite. They'll receive an email with a link to the meeting.

How do I log in to Sage ESS?

Visit http://sage.egbin-power.com:28881/ess and login with the  temporary username and password detailed in the Activation email sent by the HR department

The e-mail has an activation link as well as details of the information that you will be required to enter to complete the activation process.

How to activate your ESS User Account

1. Click on the link contained in the e-mail sent by the HR department

2. This will open your default web browser, take you to the ESS website and open the Account Activation window.

3. Enter your Username 

4. Enter your preferred Password.

5. Confirm your Password.

6. Confirm your email address is correct.

Note

This is the email address that ESS will use for all relevant ESS Correspondence. Changing this email address will not update any other systems.

7. Click on the Activate Account button.

You have now activated your ESS User Account and can now use the Employee Self Service Application.

Payslips

You can view your current and historical payslips by selecting the Payslips option under the Employee section of the menu or navigation bar

To view an individual payslip, click on the relevant View link. The selected payslip will be displayed on the screen.

There is a menu bar just above the payslip that allows for the following actions:

 Print current page

 Print all pages

 Export to PDF

 Export to PDF and open in a new window

How To: Cancel a Leave Transaction

It is occasionally necessary to cancel a leave transaction that has already been approved and has updated your leave record in the Payroll.

To cancel a leave transaction, click on the Leave Menu heading, then click on the Cancel Posted Leave item.

The Posted Leave Transactions page will open, displaying a list of all leave transactions currently linked to your leave record in the Payroll.

This page can be filtered by a specific leave type if necessary.

Find the relevant leave transaction that you want to cancel and then click on the Cancel link. This will open the Cancel Leave Request page, where a cancellation comment can be entered and the cancellation request submitted to the workflow.

Reset/Change Password 

 Go to http://sage.egbin-power.com:28881/ess/

 Click on forgotten password on the left side on the page “Forgot Password”

 Input username and email address used to register which is your @egbin-power.com email

How to apply for Leave

To apply for leave, select the Apply for Leave option from the menu. This will open the Leave Request Screen.

To complete a leave request, the following fields need to be completed:

 Leave Type

 From Date

 To Date

 Reason

 Comments (optional)

 Additional fields may need to be completed for Sick Leave:

 Confirmation of Sicknote (if required)

 Once all of the fields have been completed click on the Submit Request button to submit the leave request to the workflow.

You will receive an email confirming that the request has been submitted to the workflow.

As the request progresses through the workflow and is approved or declined by the relevant approver(s), email notifications will be sent to you and the relevant approvers.

Telecommunication: Landline (3CX)

My landline is not working

 Confirm your network cable is plugged into the port labeled internet

 Confirm the power cable is plugged

 If issues persist send an email to [email protected]

I can make calls on the landline but can’t receive 

• Do you see the sign DND displayed at the top right of the landline screen?

• Turn this off by clicking the button located at the bottom right of the landline screen. Click once 

• Confirm DND prompt disappears

 My 3CX app is not working on my Laptop or Mobile Phone

 Confirm your device is connected to the internet

 Ensure you see “Connected “at the top right of the App if not available contact the IT Support 

How to Digitally Sign Documents

Create a signature line in Word or Excel:

 When you sign a signature line, you add a visible representation of your signature and a digital signature. Firstly Snap and upload your signature to a location on your system

1. In the document or worksheet, place your pointer where you want to create a signature line.

2. On the Insert tab, in the Text group, click the Signature Line list and then click Microsoft Office Signature Line.

3. In the Signature Setup dialog box, type information that will appear beneath the signature line:

  

 Suggested signer     The signer's full name.

 Suggested signer's title     The signer's title, if any.

 Instructions to the signer     Add instructions for the signer, such as "Before signing the document, verify that the content is correct."

4. Select one or both of the following checkboxes:

 Allow the signer to add comments in the Sign dialog box     Allow the signer to type a purpose for signing.

 Show sign date in signature line     The date the document was signed will appear with the signature.

 

1. In the file, right-click the signature line.

Note: If the file opens in Protected View, click Edit Anyway, if the file is from a reliable source.

2. From the menu, select Sign.

 To add a printed version of your signature, type your name in the box next to the X.